Managed Services & Support
24/7 operational excellence with predictable costs, proactive monitoring, comprehensive security operations, and enterprise-grade support for your hybrid infrastructure.
We provide end-to-end managed IT services with 24/7 Network Operations Center (NOC) and Security Operations Center (SOC) capabilities. Our managed services include infrastructure management, application support, security operations, backup and disaster recovery, and comprehensive SLA governance with automated operations and self-healing infrastructure.
Service Model
Comprehensive managed services designed for operational stability, security, and risk control
Proactive Operations & Monitoring
24/7 monitoring with advanced observability stacks (Prometheus, Grafana, Datadog, New Relic, ELK Stack), automated incident detection, predictive analytics, and self-healing capabilities. We implement SRE practices with SLI/SLO definitions, error budgets, and automated remediation for infrastructure and applications. Real-time dashboards and alerting ensure rapid response to issues before they impact business operations.
Security Operations Center (SOC)
24/7 Security Operations Center with SIEM/SOAR platforms (Splunk, QRadar, Sentinel), threat detection, incident response, vulnerability management, security orchestration, and compliance monitoring. We provide threat hunting, log analysis, security event correlation, automated response playbooks, and integration with threat intelligence feeds. Continuous security monitoring, penetration testing, and security posture assessments.
Tiered Support Services
Comprehensive support model with L1 (first-line support, ticket triage), L2 (technical troubleshooting, escalation), and L3 (expert engineers, architecture support) tiers. Helpdesk services, application support, infrastructure support, and expert escalation paths. Service desk with ITIL-aligned processes, knowledge management, and continuous improvement. We ensure rapid issue resolution with defined SLAs and escalation procedures.
Service Catalog
Comprehensive managed services covering all aspects of enterprise IT infrastructure
Infrastructure Management
End-to-end infrastructure management: servers (physical, virtual, cloud), networks (LAN, WAN, SD-WAN), storage (SAN, NAS, cloud storage), cloud resources (AWS, Azure, GCP), container orchestration (Kubernetes), and hybrid cloud environments. Automated provisioning, scaling, optimization, capacity planning, and performance tuning. Infrastructure as Code (IaC) practices for consistency and compliance.
Application Support & Maintenance
Dedicated application support teams providing maintenance, updates, patching, troubleshooting, performance optimization, and user support for enterprise applications (SAP, Oracle, Dynamics, custom applications). Application monitoring, log analysis, performance tuning, and bug fixes. We ensure high availability and optimal performance of critical business applications.
Backup & Disaster Recovery
Comprehensive backup strategies with automated backups, data replication, disaster recovery planning, regular DR testing, and business continuity planning (BCP). We implement backup solutions (Veeam, Commvault, AWS Backup, Azure Backup), replication strategies, RTO/RPO optimization, and multi-region backup architectures ensuring data protection and business continuity.
Patch & Configuration Management
Automated patch management, configuration control, compliance monitoring, and change management. We implement patch management tools (WSUS, SCCM, Ansible, Puppet), configuration management databases (CMDB), change control processes, and automated compliance scanning. Security patches, feature updates, and configuration drift detection ensuring security and stability.
Database Administration
Database administration services for SQL Server, Oracle, PostgreSQL, MySQL, MongoDB, and cloud databases (RDS, Azure SQL, Cloud SQL). Database performance tuning, backup and recovery, security hardening, capacity planning, and optimization. We ensure database availability, performance, and security with proactive monitoring and optimization.
Cloud Operations
Cloud operations management for AWS, Azure, GCP, and hybrid environments. Cost optimization (FinOps), resource management, auto-scaling, load balancing, cloud security posture management (CSPM), and compliance monitoring. We ensure optimal cloud performance, security, and cost efficiency with automated operations and governance.
Operational Excellence
Governance, automation, and continuous improvement
Operational Model & RACI
Clear operational models with defined RACI matrices, engagement managers, escalation points, on-call rotations, and handover procedures. We establish clear responsibilities, communication channels, and governance structures. Regular service reviews, performance reporting, and continuous improvement programs ensure optimal service delivery.
Automation & Tooling
Comprehensive automation and tooling: Infrastructure as Code (Terraform, Ansible), configuration management, automated deployments, self-healing infrastructure, runbook automation, and orchestration platforms. We reduce manual effort, improve consistency, and accelerate response times through automation. Integration with ITSM tools (ServiceNow, Jira Service Management).
Reporting & Dashboards
Comprehensive reporting with executive dashboards, operational metrics, SLA compliance reports, security posture dashboards, and trend analysis. Real-time visibility into infrastructure health, performance metrics, security events, and service quality. Custom reports and analytics providing insights for decision-making and continuous improvement.
SLA Governance & Commercial Models
Our managed services include rigorous SLA governance with defined service levels, performance commitments, and penalty structures. We offer flexible commercial models: fixed-price per service, consumption-based pricing, and outcome-based contracts. Every engagement includes detailed transition planning, onboarding, knowledge transfer, and comprehensive handover. We ensure predictable costs, operational stability, and continuous improvement through regular reviews and optimization.
24/7 Monitoring
Round-the-clock operations
SLA Guaranteed
Performance commitments
Automated Operations
Self-healing infrastructure
Expert Support
Certified specialists